Privacy Policy
How information is used when you contact or schedule with My Cypress Mechanic.
Effective date: October 14, 202601 / Information customers provide
When you contact our shop, schedule service, request an estimate, or discuss a vehicle concern, you may provide your name, phone number, email address, vehicle details, service questions, and other information. We use these details for the service-related purposes described below.
02 / Appointments and other service providers
Online appointment scheduling may be handled through Setmore. Our website is hosted through Webflow and includes links to third-party services such as Google Maps and social media. Information you provide directly to those services is also subject to their privacy practices.
03 / Why we use information
We use information to answer inquiries, arrange appointments or towing, prepare and send repair estimates by email and text message, discuss service options and authorizations, communicate about vehicle repairs, and maintain business records. These are service-related communications. We have not set up a separate automated appointment-reminder or promotional text-messaging campaign.
04 / Website technology and analytics
Our website host and related service providers may process technical information, including IP addresses, browser or device details, requested pages, and security logs, to deliver, maintain, and protect the website. We use Google Analytics 4 to understand visits, traffic sources, page use, and clicks on our call, appointment, and directions links. Google Analytics may use cookies or similar technologies and process device or browser details and approximate location. We do not intentionally include customer names, phone numbers, email addresses, vehicle identification numbers, or repair details in custom analytics events. A click does not confirm that a call connected or an appointment was completed. Google processes analytics data according to its own privacy practices. Third-party services such as Setmore and Google Maps have separate privacy practices. Visitors can manage cookies through their browser settings. We will update this notice when our tracking practices change.
05 / Service providers and safeguarding information
We use ARI Shop Management to manage customer and vehicle records, estimates, repair orders and service history; QuickBooks for accounting and financial records; and Square for payment processing and transaction records. Setmore supports online appointment scheduling, and Webflow hosts our website. These providers may process information as needed to deliver their services, under their own applicable privacy and security practices. My Cypress Mechanic does not intentionally save customers’ payment methods on file for future charges. Payment processors may retain transaction and payment-related information in accordance with their own policies and legal obligations. We use reasonable safeguards, but no electronic system can guarantee complete security.
06 / Retention and questions
Business and service records may be retained as needed for operations and applicable legal obligations. If you have a question about information you provided or want to request a different method of service communication, contact the shop at manager@mycypressmechanic.com or (346) 663-4948. We will discuss practical options for email, text, or telephone communications.
07 / Future changes
We may update this Privacy Policy to reflect changes to our website, customer communication practices, service providers, or legal requirements. Updates will be posted on this page with a revised effective date. Contact manager@mycypressmechanic.com with questions about the current policy.